Bwina's Privacy Policy

Welcome to Bwina. This Privacy Policy ("Policy") explains what information we collect when you use the Bwina platform, how we use it, and how we keep it secure. This Privacy Policy forms part of our Terms & Conditions' as part of.

Bwina believes your personal data belongs to you. We will never sell, share, or misuse your information without your consent. If you have any questions about this Privacy Policy, please reach out to our support team.

This Policy applies to: the Bwina website (bwina.xyz), the mobile app, and all our digital services. If you do not agree with this Policy, we ask that you refrain from using our platform.

Bwina collects only the information needed to register your account, deliver our services, and maintain security. We never ask for data beyond what is strictly necessary.

Personal Information

• Full name & date of birth (for age verification)
• Mobile Number & Email Address
• Current Address & Postal Code
• National ID (NID) or passport number (for KYC)
• Bank account or mobile banking details (for payment purposes)

Automatically Collected Information

• IP Address & Device Type
• Browser version & operating system
• Time spent on the platform & pages visited
• Login Time & Location Data
• Information Collected via Cookies & Tracking Technologies

Bwina uses your information only for specific, legitimate purposes. We never use your data to sell or serve you unrelated advertising.

• Account Management: Used for login, security verification, and profile updates.
• Payment Processing: For processing incoming deposits and outgoing withdrawals.
• Customer Support: To address your complaints, questions, and concerns.
• Fraud Prevention: To detect and block suspicious activity.
• Legal Obligations: To comply with government authority directives.
• Service Improvement: Analytics data is used to improve the platform experience.
• Notifications & Promotions: Sending you offers and updates with your consent.

Bwina may share data with specific parties under limited circumstances and strict agreements. Data is shared only in the following situations, as outlined in this Privacy Policy:

Payment Processors

Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and our banking partners. This data is protected under their respective privacy policies.

Security & Verification Services

Required documents may be shared with approved identity verification agencies to complete KYC verification.

Legal Authorities

Data may be disclosed in response to a court order, regulatory directive, or lawful request from a law enforcement agency.

Bwina uses cookies to enhance your experience and keep the platform secure. Cookies are small text files stored in your browser.

Cookies We Use

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Performance Cookies: To monitor page load speed and detect errors.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To collect usage statistics for the platform.

Bwina follows industry-leading standards to protect your data. Our security systems are continuously updated to guard against emerging cyber threats.

• 256-Bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Protection against cyberattacks.
• Regular Security Audits: Periodic audits conducted by third-party security experts.
• Limited Access Policy: Only authorized personnel can access your information.
• Data Backup: Regularly encrypted backups stored on secure servers.

Under this Privacy Policy, you have full control over your own data. Bwina guarantees the following rights:

To exercise any of the rights above, please contact our support team. We typically respond to requests within 30 days.

Bwina does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations.

Upon expiry, data is securely deleted or anonymized.

Bwina is strictly a platform for users aged 18 and above. We never knowingly collect data from children or minors.

If a parent or guardian believes their child has created an account on Bwina, please contact our support team immediately.

Bwina may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a platform notification.

• The date of any changes will always be noted at the top of this page.
• At least 7 days' notice will be given before any significant changes take effect.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• If you disagree with a new policy, you have the right to close your account.